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Return & Exchanges

Customers may apply for a return or exchange within 7 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

  • All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.

  • All items must be returned with their original boxes.

  • All items must be returned in one package.

  • You need to pay return postage $70 from U.S to U.S, e-mail us to get return address.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

 

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

  • Order number

  • Proof of purchase

  • Video or photo of the faulty product

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Prestige Lux in case of returns.

 

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

 

RETURN/EXCHANGE ADDRESS

 

Email: prestigelux@yeah.net

 

Service What's APP: +86 176 8175 8900

 

We strive to respond to your questions within 24 hours.